Frequently Asked Questions

Are you open to the public?

Yes, the public is welcome.

2.

What are you hours of operation?

 Our physical store is open Monday - Friday 10am to 3pm 16921 S Western Ave Ste 106 Gardena Ca 90247

3.

Do you ship web site orders daily?

Orders placed on this web site ship Monday- Friday, exept on Holidays. Please allow 2 to 3 business days for order processing, excluding weekends and holidays.

4.

How long will custom embroidery take for my order?

15 to 25 business (excludes weekends and Holidays) Expect longer production time during the Holidays.

5.

I ordered the wrong thing or gave incorrect shipping info, what do I do?

Email us as quickly as you can, so we can make changes before shipping out your order. Once an order has shipped we are unable to make any changes.  Orders returned due to incorrect shipping information supplied will be charged additional shipping costs to re-ship the order.  If Paypal was the payment provided, the item will be refunded less shipping cost.  

6.

I have a coupon code, can I use it at your warehouse or with the mobile store?

We are very sorry, online coupon codes are good only for web site purchases.

7.

I have a return or exchange, how do I proceed?

Please use the contact form on our home page with your request.  You will receive instructions on how to return or exchange your purchase. The returned items are required to be new unused with all retail tags attached.

8.

Do you offer custom screen printing and embroidery?

Yes, there are some items on our web site that can be customized for embroidery.  If you are looking for quantity custom apparel please use the contact form on our home page with your project requirements.  We require a minimum of 48 pieces for custom orders.

9.

We would like to schedule your mobile store for an event visit, what are your requirement?

We are very sorry but at this time we are unable to schedule specific station visits.  Our store is open Monday - Friday 10am to 3pm or our web site is available 24/7

10.

How do we arrange for the mobile store to come to our Fire Station?

Please see FAQ #9

11.

Warning Paypal users

We do not ship to Paypal stored addresses. Please supply the correct billing and shipping address on the check out page of your order.

12.

Regarding measurments and typos on this web site

Measurements on this web site regarding sizes are estimates supplied by the manufacturer of said items, manufactures only offer estimated sizing with 1/5 up to 1/2" tolerances. Fire Attire is not responsible and will not be held responsible for measurements that are not 100% accurate since the manufacturers of said products only offer estimated information.   Fire Attire is not responsible and will not be held responsible for typos on this web site which cause incorrect information of items.  If in doubt about any measurement or description of an item please contact customer service before making your purchase.